Due to the immediate access of digital products, all sales are final and nonrefundable.
However, we do realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we DO honor refund requests for the following reasons:
- Non-delivery of the product: due to some mailing issues of your email provider or your own mail server, you may not receive a delivery from us. In this case, we recommend contacting us for assistance. Claims must be submitted within 7 days to firstname.lastname@example.org from the order placing date. Otherwise, the product will be considered received and downloaded.
- Download issues: It may happen that you are having problems with downloading the product. Claims regarding such issues must be submitted to email@example.com within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.